The tellers are nasty in this branch at least. My husband and I were having personal issues, and he closed the account earlier that day when I came in to withdraw and open my own account. The teller who attended to me made it seem like the account was still open, (maybe it still was at the time), and the lady who makes new account was still on phone at the time. While I was waiting, teller mary was gossiping with the other teller, Melanie? may be her name, and knew the account was already closed as she was the one to do just that for my husband earlier that day. I knew they were talking behind my back and I cannot be wrong as after being done gossiping as discreet as possible, they started talking a little bit louder for me to hear (to keep me from thinking they were talking about me, could probably tell I was looking at them) as if she wanted to take a peek at my baby (I brought him with me that day).'oh what a beautiful baby' Such a plastic!!! My point is, they made me feel like I was an idiot when before being attended by the lady who opens an account, they already knew it was closed out!!! Not a good etiquette for someone who does customer service!!! Especially the talking behind the customers back on work hours! Gimme a break, I swear in my life, you can't make me believe they didn't have malicious intent!! Grow up!!! I tried calling again after writing this review, and was explained this and that, that it was not their responsibility to let the customer know the account was already closed. I asked the supervisor, what if teller mary was counting cash in front me if I chose to withdraw, would teller Melanie have butt in to let mary know that that same account was already closed? She cant answer! Bottom line is, they made fun of me and allowed me to go on waiting like an idiot.. I also asked if I could post a review, the supervisor said yes. I just wanted to make sure that I let the public know that this happened to me - a customer. I don't wanna seem like I'm harrassing them by posting this review, but I just cant let this one slip and allow it to happen to other customers. You don't know what other people's going through, so please don't make fun of them!
Horizon Bank is a US Bank based in Columbia City, Indiana. Horizon Bank is located at 123 S Main St #129, Columbia City, IN 46725, USA.
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